Terms and General Conditions

HOTEL MIREIA GENERAL CONDITIONS

From the hotel a series of general conditions are requested to be fulfilled by the guests,

All the information and legal notice can be found in the privacy policy and general conditions section of the official website of the Mireia hotel.

The client upon checking-in declares to have read these conditions and their acceptance.

The client must process all requests or requests in writing to our email info@hotelmireia.com or by phone: +34 872 98 73

PREVENTION AND HYGIENIC MEASURES

Hotel Mireia applies a series of measures that are published on the official website and that the client must know and respect:

https://hotelmireia.com/lloret/en/#1590749422665-3a7526fd-a81a

CHECK IN – ENTRANCE

Check in is from 3:00 p.m. on the day of arrival. Until 10:30 p.m. **
The client must present the printed reservation document at the reception, along with the identity documentation of all the guests who wish to stay at the hotel. Along with the identity documentation we also request to register at the hotel a valid credit card number. The hotel will check the validity of the card as a guarantee. In the absence of a credit or debit card, the hotel has the right to request a cash guarantee.
Acceptance of the key and access to the room / s, the client / s accepts the terms and conditions of the hotel.
Payment of the reservation must be made at the time of check in.

CHECK OUT – DEPARTURE
Check out must be done before 11:00 on the day of departure, or at 12:00 if you have booked on the hotel website or by phone, and if there is availability and previously agreed.
In case of delay when leaving the room, the hotel will charge 100% of a night as a new CHECK IN since there is no time to prepare the room to make it available for a new CHECK IN.

BREAKFAST
Breakfast: 08: 00hr – 11: 00hr (Last entry at 10.15am), in three shifts: from 8 to 9, from 9 to 10 and from 10 to 11am.
All rooms have breakfast included in the price at established times.
The client when processing the reservation accepts these conditions during the hours.
No guest food or drinks are stored in the hotel fridges.
You can only store medicines, well marked with the client’s name and room number, exclusively if it is a medicine that must be in the refrigerator.
In the public areas of the hotel it is not allowed to bring food or drinks from outside and in the rooms it is not allowed to bring alcoholic drinks from outside.

SMOKING IS FORBIDDEN IN THE HOTEL
Smoking is prohibited in rooms and common spaces other than outdoors. Yes you can smoke on the terrace of the outdoor pool.

COMPANY ANIMALS
Pets are not allowed in the hotel. Pets of any kind are not accepted.

PERSONS NOT REGISTERED IN THE RESERVATION
Due to hotel regulations, no more people are allowed in addition to the room capacity.

CONDITIONS OF RESERVATIONS
The online booking conditions are specified in the booking management.
If you have processed an online reservation on our website, you must insert a credit card number to guarantee the reservation.
The credit card must be the property of the reservation holder. We do not accept credit cards, except by prior authorization from the credit card holder.
Balance debit cards are also allowed.
If you have processed a reservation via email, the same conditions apply as for contracting by website or by telephone.

CANCELLATION CLAUSES
CANCELLATIONS once the check-0in has been processed:
The hotel has the right to terminate the accommodation contract for non-compliance with the rules, without refund of money.
During the accommodation period, the client can cancel their stay and leave earlier than planned, taking into account that there are cancellation clauses. In case the reservation has been processed with a travel agency, you must contact them and consult penalty nights. Each travel agency has a different regulation.
Non-refundable reservations, checks or bonds, also do not get a refund, their penalty is 100%.

REFUNDS
In case of processing the hotel a refund, said refund will always be issued by the same payment method (credit card, transfer / cash …) and always subtracting management costs, bank fees and transfer or credit card costs.

GENERAL RULES OF COEXISTENCE
General hotel regulations are available to all customers at the hotel reception. Compliance with these is an obligation for all guests. Exposing itself to the possibility of immediate expulsion from our hotel in case of non-compliance.
At the end of this page we attach a copy of the living conditions that are established at the reception. Many of them repeated in the points that we specify throughout this document.

ADMISSION RIGHTS
The hotel reserves the right of admission. Regardless of whether it is a client with a reservation processed by a travel agency … Or directly with the hotel. In case of having given money on account, the necessary procedures for the corresponding return will be processed, detailed in our general regulations.

EXPULSION OF A GUEST AFTER THE CHECK IN HAS BEEN PROCESSED
The hotel reserves the right to judge what are the acceptable noise levels or behavior of its clients, guests, representatives …
The hotel will give prior notice to the customer of its misbehavior, in case the customer does not comply with the requests or any other regulations of the hotel, the hotel reserves the right to conclude any reservation or end any event immediately, without being obliged, to under no circumstances pay the refund of the reservation or process any compensation.

PERSONAL ITEMS
All hotel guests are responsible for their personal belongings, both in public areas and in the rooms. If the client wishes to keep personal valuables, they can reserve a room with a safe.
There are more basic rules of coexistence and accommodation, which you can consult directly with us by email or read upon arrival.

LOST AND FOUND “FORGOTTEN IN THE ROOM”
As long as the hotel staff finds objects in the room once the guest has checked out, we will proceed to pack the object with the name of the reservation holder and room number. Not all reservations are identified with the client’s personal data (email or telephone), which means that the client must in any case contact the hotel to request the loss of a personal object.
The hotel will not keep under any circumstances: underwear, dirty clothes, house slippers or toiletries.
The hotel will keep a maximum period of 30 days for the object.
The hotel never processes the shipment of the object by mail or by carrier. It must be the client who contacts and contracts the services of a carrier. As long as you have notified the hotel of the day and time of the pickup.

GENERAL RULES OF COEXISTENCE
General hotel regulations are available to all customers at the hotel reception. Compliance with these is an obligation for all guests. Exposing itself to the possibility of immediate expulsion from our hotel in case of non-compliance.
At the end of this page we attach a copy of the living conditions that are established at the reception. Many of them repeated in the points that we specify throughout this document.

ADMISSION RIGHTS
The hotel reserves the right of admission. Regardless of whether it is a client with a reservation processed by a travel agency … Booking.com, Expedia, hotels.com, etc. Or directly with the hotel. In case of having given money on account, the necessary procedures for the corresponding return will be processed, detailed in our general regulations.

EXPULSION OF A GUEST AFTER THE CHECK IN HAS BEEN PROCESSED
The hotel reserves the right to judge what are the acceptable noise levels or behavior of its clients, guests, representatives …
The hotel will give prior notice to the customer of its misbehavior, in case the customer does not comply with the requests or any other regulations of the hotel, the hotel reserves the right to conclude any reservation or end any event immediately, without being obliged, to under no circumstances pay the refund of the reservation or process any compensation.

PERSONAL ITEMS
All hotel guests are responsible for their personal belongings, both in public areas and in the rooms. If the client wishes to keep personal valuables, they can reserve a room with a safe.
There are more basic rules of coexistence and accommodation, which you can consult directly with us by email or read upon arrival.

LOST AND FOUND “FORGOTTEN IN THE ROOM”
As long as the hotel staff finds objects in the room once the guest has checked out, we will proceed to pack the object with the name of the reservation holder and room number. Not all reservations are identified with the client’s personal data (email or telephone), which means that the client must in any case contact the hotel to request the loss of a personal object.
The hotel will not keep under any circumstances: underwear, dirty clothes, house slippers or toiletries.
The hotel will keep a maximum period of 30 days for the object.
The hotel never processes the shipment of the object by mail or by carrier. It must be the client who contacts and contracts the services of a carrier. As long as you have notified the hotel of the day and time of the pickup.

COEXISTENCE REGULATIONS
The hotel has the right to immediately terminate the accommodation contract, both for stays from tour operators, online points (Booking.com, Expedia, …) and direct bookings made with the hotel. Provided that the client has breached one or more rules and has already been called to remedy the situation.
Any person staying at the establishment must be registered with their identity document. In the absence of this document, the hotel will decline the entry of undocumented guests.
Whoever damages the building or inventory must respond to the law within the framework of current regulations.
Theft and intentional damage will be charged at the current cost of the material / damage and will be duly reported.
The expenses to eventually replace the damages or the loss of keys, as well as bills of pending extras without paying on your departure, will be charged from the credit card or the cash deposit as guarantee. In the event that no guarantee deposit has been made, the hotel will prepare to sue them before the law within the framework of current regulations. The hotel has a 24-hour margin to process the corresponding collection and process the invoice.
The hotel reserves the right to require individuals and groups a cash deposit per person. That is returned on the day of departure, when the rooms have been checked and the keys have been returned.
The hotel assumes no responsibility for physical damage to clients, in case the client has acted recklessly. If the physical damage is between several people, the relevant authorities will deal with the matter.
The hotel does not assume any legal responsibility for luggage deposited in the rooms or forgotten in common areas, nor for the loss of money or electronic elements.
Customers must respect both daytime and nighttime schedules (especially nighttime), regarding the noise level in both common areas and rooms.
For our safety and yours, it is prohibited to receive people in your room who are not registered at reception.
It is forbidden to have parties in your room, to have meals or alcoholic bottles.
Clients must respect the hotel furniture. In case of damage or extreme dirt both in common areas and in the rooms, the hotel will proceed to collect the relevant expenses. Apart from the furniture we also include; televisions, tv remote controls, mirrors, hairdryers, useless towels …

BAR REGULATIONS

Customers cannot enter food and drinks from outside in the common areas. It is totally forbidden to picnic with external food that is not served from the hotel supplies.
Customers cannot bring alcoholic bottles to their room.
Smoking is totally forbidden both in the covered public areas and in the rooms.
Any scandal caused by the client in the common areas or in the rooms is considered a serious offense. As well as disrespecting staff, yelling, threatening, physically and psychologically mistreating staff or other clients. In that case, the police will be called and the client will be expelled directly from the hotel.
Clients are entitled to claim forms. And to consult the hotel regulations at all times. They are always at your disposal at the hotel.

IN CASE OF ENDING OF THE ACCOMMODATION CONTRACT
The hotel has the right to terminate the accommodation contract for non-compliance with regulations. No refund of money or compensation in accommodation for other dates for days not slept. Since their expulsion is due to one or more breaches of the regulations.
Customers who have been expelled from the hotel do not have the right to reserve on other occasions.

CANCELLATION OF ACCOMMODATION
The client during her stay may need to cancel her accommodation and leave earlier than planned. If the reservation has been made through a tour operator or online point of sale outside the hotel, there is no refund of money, you must consult the travel agency or OTA the relevant cancellation clauses. In the event that the reservation has been processed directly with the hotel, the hotel will proceed to manage the payment of the amount, taking into account that the departure must be made before 12 noon and that we charge 100% of a night of cancellation, as a penalty (In case of processing the departure later, we proceed to charge 2 nights).

PAYMENT CONDITIONS
The accommodation and regime invoices detailed in the reservation must be paid 100% at check in.
Invoices can be paid in cash or by credit card.
Nominal checks are not accepted.
When the client leaves the room earlier than anticipated, the non-sleeping nights differential is non-refundable.
In the event that a refund is processed by the hotel, they will be issued in the same way in which they were charged. If the payment by the client was by credit card, a credit will be issued in the same way. Any subscription will come with an invoice. And with a document detailing the return that the client must sign.
In the event that the client leaves without paying, the extras will be charged to the credit card that I left at the time of check in as a deposit. In case of not having money availability or no deposit, the hotel will sue the client according to current legislation.

Sincerely
The Hotel Mireia