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FAQ-FREQUENTLY ASKED QUESTIONS

COVID-19 MEASURES

We have created a special section dedicated to measures against COVID-19: Measures against COVID-19

Until the beginning of 2021 the WHO has not recognized that the main route of transmission of the virus is the aerosols that we generate when breathing or speaking. Most protocols in 2020 focused on cleaning surfaces, hands, and keeping your distance to avoid contact with droplets of saliva. We already include the prevention of contagion by aerosols together with those already recommended. This translates into ventilating closed spaces where people gather for a certain time: rooms, common areas, bar-restaurant area. In other words, if you can have breakfast outdoors and there is distance between tables, the risk of contagion is practically zero. If the rooms are ventilated and HEPA filters are placed in the air conditioners, there must be no contagion. If there are no common areas without natural ventilation, you should not worry. At the Mireia hotel you just have to remember that you have to wear your mask in the common areas except when tables, hammocks or chairs are occupied in a garden and pool area. You should also wash your hands after having contact in common areas or use disinfectant solutions.

This information has been drawn up in February 2021. If changes in prevention measures appear in the summer and the risk continues to decrease, which we hope will happen, we will update the measures in accordance with what the relevant authorities stipulate.

The hotel has only 24 rooms and the average occupancy in the summer of 2020 was 50%. Despite having few rooms, the common areas are large, such as the garden and the swimming pool.

No, when you sunbathe, are in a hammock or at a garden table, or when you bathe in the pool or have breakfast, you do not have to wear a mask. Of course not in your room either.

Yes, and we recommend it. If it rains we also have 2 spacious and ventilated spaces. The 3 breakfast shifts make it much easier to assign tables and avoid crowds.

You can enjoy a continental breakfast buffet with some hot dishes. We do not renounce your safety or that you serve yourself whatever you want when you feel like it . All the foods in the buffet are with their container with a lid and we have substituted bulk foods such as jams, vinegar, oil, for single doses. In this way all foods have their protection. In the breakfast protocol we provide plastic gloves to customers so that they do not touch the tweezers directly , and we also ask that they wear their masks on while serving. If you want to repeat it, you have to put on gloves again and at all times we ensure that there is not more than one reserve unit serving.

We have established 3 breakfast shifts: from 8:00 a.m. to 8:50 a.m., from 9:00 a.m. to 9:50 a.m. and from 10:00 a.m. to 10:50 a.m. When you check-in, we will ask you to choose a shift and we will tell you how to proceed to access breakfast.

No, none. As every year there is a schedule of use that is from 9:00 a.m. to 8:00 p.m. The disinfection standards that we comply with by law in hotel pools are more than sufficient to prevent contagion.

Yes, in the reservation confirmation email we will send you the link so you can do it.

On this page there are 3 comments published on Bookin.com, but here you have more published. We take this opportunity to remind you that booking directly with us at hotelmireia.com has exclusive advantages over other websites that are not the official one.

GENERAL QUESTIONS

The hotel is a 5-minute walk from the beach and 3 from the center.

Yes, and it is free. You can take a walk or swim in the pool while we prepare your room. At the start you can stay until 2:00 p.m. in the pool while we store your things. You will be able to shower and change in the public services.

We have your iron and ironing board on request. At 20 meters from the hotel there is a neighborhood laundry at a good price that will wash what you need and you will have it clean and ironed in no time.

There is no restriction of services. You can connect to whatever you want and download what you need. The WIFI works very well without cuts or waiting.

We regret to inform you that we do not allow pets, but not because we do not like animals. While the pandemic lasts, we will minimize the risk of contagion to children or people over 65 years of age. Although the risk of transmission in these cases is very low, we will prioritize health ahead of any other reason.

Our official website offers the best rates. By not having intermediaries, you do not pay commissions to third parties and we can offer you the best available rates.

Yes, but please let us know if you think you will arrive outside check-in hours.

The hours are from 9:00 a.m. to 8:00 p.m.

Yes, we have one, ask for the rackets and the ball at reception.

It is not suitable for people with reduced mobility.

ROOMS

Yes, you can reserve it for free through our website, adding this free extra that will appear before finalizing the reservation process.

Yes, you can reserve it for free through our website, adding this free extra that will appear before finalizing the reservation process.

Family rooms have a refrigerator included in the price. If your room does not have and you need to keep a cold or frozen medicine, we will keep it for you at the reception. If the type of room you have booked does not have a fridge to keep your soft drinks cold, you can rent a mini fridge for 2 euros a day (price for a minimum of two nights. A single night costs 5 euros).

Yes, they are free. In all rooms we have placed soap and shampoo dispensers, and soap dispensers to reduce single-use plastic containers. In the reservations of friends we usually leave earplugs in case your partner or roommate snores. We also have other amenities at reception in case you need something specific.

In the rooms where there is a female presence, we also leave makeup remover wipes so that they do not have to use the towel. Removing mascara stains from towels consumes more water because more than one wash is usually required.
If you need a razor, dental hygiene kit or anything else you can ask at reception.

The terrace in the room is bigger than the balcony. On the balcony you can go out and put a chair but not a table. On the terrace there is enough space to place a table and 2 chairs.

Yes, cleaning and changing of towels is done daily. If you want to help us to be more efficient with the environment and you think that one day it is not necessary to change a towel, do not leave it on the floor and it will not be changed. However, if the towel is not on the floor but the cleaning staff see that it is dirty, they will change it anyway.

All room categories have a safe except the double rooms with balcony and the single rooms. The safe has the capacity to store a laptop. Its use is free. If your room does not have a safe you can store your things in the reception safe, free of charge.

Yes, most family rooms are made up of 2 connecting rooms. If you want this type of room, please ask for it in your reservation.

Yes, in the reservation process you will see several extras that you can add.

We offer you the possibility of having free water in the room upon arrival, for this you must add this free extra that you can choose in the reservation process.

BREAKFAST AND MEALS

Yes, although we do not have a restaurant, we can prepare hot and cold sandwiches, a variety of tapas and some fast food. All at a good price and of good quality. If you want to go to a restaurant in the same area less than 50 meters away, you can find the best value for money in all of Lloret in several places. Customers are 100% satisfied, whether they eat something at the hotel or go to a restaurant recommended by us.

We serve an expanded continental breakfast buffet with some hot dishes and some other specialties. It is quite varied but above all it is of quality.

We have products without gluten, soy milk or oatmeal and if you need something in particular let us know in advance and we will see to have it for you.

We have 3 breakfast shifts. From 8 to 8:50, from 9 to 9:50 and from 10 to 10:50. When you check-in we will write down the shift you choose.

ARRIVAL AND DEPARTURE

In this section we give you all the information you need to get to the hotel: How to get to the Hotel Mireia 

The Mireia Hotel and the Gran Casino Costa Brava car park have an agreement that allows hotel customers to receive a special price. The parking is 50m away, it is underground and guarded. The price is 12 euros every 24 hours in most of the season. In August the price is 18 euros. There is another car park about 30 meters away for € 10 a day even in August, but smaller. Parking in Lloret is difficult and we recommend leaving your car in a safe place. If you do not want to pay for parking in the vicinity there is usually a place to park. If you come by motorcycle we have limited places in the hotel itself and at no cost.

Check-in is at 3:00 p.m. and check-out is at 11:00 a.m. If your room is available before that time you can occupy it without having to wait for 3:00 p.m.

Customers who have booked directly through our website or by phone can check-out at 1:00 p.m.

Yes, once you have checked-in you can swim in the pool while we prepare your room

If you have booked directly through the hotel website or by phone, you can stay in the room until 1:00 p.m. Otherwise, check-out is at 11:00 a.m.

BOOKINGS

Call us at 0034 872 98 73 58 or send us an email to info@hotelmireia.com and we will give you the best price. You can also book by phone.

Yes, booking directly with us has many advantages for you. Best price, welcome drink and water in the room, check-out at 1pm, best room available and something else that can be free, try calling us at 872 98 73 58.

You can pay in cash, VISA or Master Card credit or debit card.

Yes, in case you don’t know how you can call us at 872 98 73 58

For booking with us we will not charge you anything until you arrive at the hotel.

Yes it is safe. The booking engine used by the Hotel Mireia is the same one used by the majority of 4 or 5-star hotels in Spain of the MIRAI company. To guarantee your security and confidentiality, the SSL encryption protocol is used. During the transfer of data on the Internet, all the information provided in the different forms is automatically encoded. The SSL (Secure Socket Layer) encryption system allows data to be automatically encrypted before transmitting it over the Internet.